Active Listening test

Active listening is fully attending to what someone is saying — including what's implied, not just stated — and confirming understanding before responding. It's assessed through scenario transcripts that test whether you correctly identify what was actually communicated versus what a careless reader might assume.

• 20 questions
• Time limit: 25 minutes
• Pass mark: 70%
• Copying, pasting and leaving the page are recorded during the test
• You can take it again 24 hours after your last try

• A pass adds Active Listening to your profile as tested evidence
• Your CV can link to the result with a QR code
• Employers see the score and the date, and can check the result themselves
• You choose whether your result is public

• Career guide: Customer service

Is the Active Listening test free?

Yes. Create a free account and take the test. Taking it and sharing the result cost nothing.

Can I take the Active Listening test again?

Yes, 24 hours after your last try. Use the time to practise the parts you found hard.

How do employers see my Active Listening result?

Your profile and CV show the score and the date. Employers can open the link to check that the result is real.

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