A day in the job
Spend a working day in a role before you apply. You sort the inbox, decide what to do and write replies, then see how an experienced person would have handled the same day.
How it works
- The day comes in three parts: morning, midday and afternoon
- In each part you rank the messages, decide what to do with each one and write one reply
- Something changes during the day, as it does at work
- Some messages include figures or records to check
- Your choices are compared with an experienced person's, and the result shows each skill on its own
Choose a day
- A day in the accounts teamSenior accountant · 30 minMonth end: the board wants numbers, a supplier asks to change its bank account, and the auditor moves the visit.
- A day in customer serviceCustomer service officer · 30 minAn angry customer before a wedding, a suspicious refund request, checkout going down and a complaints report to explain.
What the day measures
- Prioritising and timeDid the urgent and the risky come first?
- Adapting when plans changeWhen the day changed, did your plan change too?
- Judgement and riskSpotting fraud, protecting data, not overpromising.
- Solving problems from dataFinding the real cause in scattered numbers.
- Delegating and teamworkPassing the right work to the right person.
- Professional writingTone and content of your replies.
- Know-how of the roleDecisions only someone who knows this job gets right.