Customer Service test

Customer service is resolving a customer's problem or request in a way that leaves them satisfied and willing to return — handling frustration professionally, diagnosing the real issue behind a complaint, and knowing when to escalate. Assessment scenarios include realistic difficult-customer situations, not just polite ones.

• 20 questions
• Time limit: 25 minutes
• Pass mark: 70%
• Copying, pasting and leaving the page are recorded during the test
• You can take it again 24 hours after your last try

• A pass adds Customer Service to your profile as tested evidence
• Your CV can link to the result with a QR code
• Employers see the score and the date, and can check the result themselves
• You choose whether your result is public

Customer Service is also measured in a day-in-the-job simulation, where you work through a real working day.

• A day in the job
• Career guide: Sales
• Career guide: Customer service

Is the Customer Service test free?

Yes. Create a free account and take the test. Taking it and sharing the result cost nothing.

Can I take the Customer Service test again?

Yes, 24 hours after your last try. Use the time to practise the parts you found hard.

How do employers see my Customer Service result?

Your profile and CV show the score and the date. Employers can open the link to check that the result is real.

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