A day in customer service

You are a customer service officer at Yasmin Market, an online shop. Your supervisor: Hiba Salem. Your colleagues: Mazen (warehouse) and Laith (customer service). Your day has three parts, and each brings new messages. Rank them by priority, decide what to do with each one, then write one reply. Act as you would at real work.

1. 09:00Start of your shift. Five messages are waiting. (5 messages)
2. 11:30Late morning. Something unexpected has broken. (4 messages)
3. 14:00Afternoon. Your supervisor is preparing for a 3 pm meeting and needs your help. (3 messages) Includes a figures check.

• Prioritising and timeDid the urgent and the risky come first?
• Adapting when plans changeWhen the day changed, did your plan change too?
• Judgement and riskSpotting fraud, protecting data, not overpromising.
• Solving problems from dataFinding the real cause in scattered numbers.
• Delegating and teamworkPassing the right work to the right person.
• Professional writingTone and content of your replies.
• Know-how of the roleDecisions only someone who knows this job gets right.

Is it free?

Yes. Create a free account to work the day and see your full result.

Do I need to prepare?

No. Everything you need is in the briefing and the messages. Read them carefully, as you would at work.

What do I get at the end?

A score for each skill, the order and choices an experienced person would make, and notes on your reply. A good result can be added to your profile.

• A day in the accounts team
• Career guide for this field
• The skill test for this role